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DELIVERIES AND RETURNS

DELIVERIES AND RETURNSTRANSPORT OF YOUR PACKAGE

 

Thanks to our partner network, and our ideal location in Strasbourg, real European crossroads, we guarantee to you a delivery throughout the French and the European territory.

Worlwide delivery!

We deliver promptly,even without a minimum order!!! We deliver in industrial pallet, half industrial pallet or in cardboard boxes. Yours is the choice! We are committed todeliverpromptly,barelyafter having placedyour order.

We advise the professional sofcanning,the artisans,the butchersand delicatessen butchers, holidayfarmsandfarm canners,to come into direct contact with us top lace the most important orders in pallets or hal fpallets.

Breakage at DELIVERY:
In the event of breakageobservedat DELIVERY,make detailedreservations on thetransfer receiptand send thesaid transfer receipt within 3 daysfor a replacement.Without reservationsmade bythe purchaserat the time ofdelivery,it is impossible forMCMEmballagesto honour the Insurance,and hencewe cannotmake a credit note,any replacement orrefundon the damagedgoods.It is the responsibilityof the purchaserto check inthe presenceof the deliverer the state of the delivered goods.

N.B.:In the event of delivery by road transport, CHECK THE ASPECT OF YOUR PACKAGE AND OPEN IT BEFORE THE DELIVERER OR THE DRIVER TO MAKE SURE OF ITS INTEGRITY; IF THE PACKAGE IS ACCEPTED AND THAT NO RESERVATION IS ISSUED AT ITS RECEIPT, NO FUTURE CLAIM WILLBE ADMITTED.

MCM Emballages indicates in its conditions of sale that the purchaser undertakes to make sure of the absence of abnormality (damage, missing product compared to the delivery order, damaged package, broken object) at receipt of the package before the deliverer. Use the delivery note of the carrier indicating in the form of explicit, dated, detailed "handwritten reservations", and accompanied by your signature, the observed spoliation. If you choose to reject the goods on delivery, you must in addition to the "handwritten reservations" ask the carrier to return the package to the sender.

This check is required in the interest of the client so that he can receive compensation in the event of breakage due to transport.

Shipping and handling:

The shipping and handling costs are fixed according toa scale fixed by the carrier Companies with which MCM Emballages is bound by contract. MCM Emballages applies no extra cost for packaging or handling. In the case of large,very fragile, or more than 20kg parcels, the delivery must be done by road transport. It is up to MCM Emballages to opt for the most suitable transport solution according to the type of order, or the weight of the package so that the goods arrive in good condition and this for the same price regardless of the delivery method chosen by the client and in the interest of the latter.

The international shipping and handling costs are subject to the same rules:

In the event of a shipment by carrier, the price ofshipment and handling iscalculated according to aweight/distance ratio. MCM Emballages therefore appliesa rate which is a national average lump sum in weight.

Whenplacing the order, it is possible that you choose a method of transport,and that for the reasons mentioned above this method of transportis not accepted by MCM Emballages. MCM Emballages is notrequired to informthe client,asfar asthe goodsreach the client in the best possible conditions.

 

Time for PROCESSING of the orders:

The average time for processing of the orderis 48 working hoursafter receivingfullpayment of the order. This time is necessaryfor preparingyour order.

By processing the order, itmust be intended: preparing theorder, informatics and manual processing of the order,manual editingof a deliverynote andof an invoice,checking oftheavailability of the ordered goodsin stock.This time is an average,intended to givean idea, nota guarantee.Accordingto the availability of the goods orthe number of the order,this time may naturally be extended.

In case of an urgent order, kindly contact us by e-mail at sav@mcm-europe.fr or by telephoneat to inform us about the urgent character of your order.We will then do the necessary forthe fastest possible delivery.


Time
for DELIVERY:

Ifby Colissimo Co:Variable2 to 4 working days.

Ifbycarrier:variable according to thegeographical areaofdelivery, times are variable,from a minimum of 3workingdays to about 1 working week(Departure from Geispolsheim,in67).CorsicaandmountainousDepartments orlocationsdifficultto be reached bycarriersmay takea longer time.

These timesare in addition tothe times needed for processing the order.

We remind that Saturdays, Sundays and holidays are not working days.

 

N.B.: MCM Emballages cannot in any way be held liable in case of any extensions of these times following a strike by the POST OFFICE, of road transport, or any other case of force majeure (strikes, demonstrations, bad weather, accidents, etc.).

MCM Emballages cannot in any way be held liable for the delays in delivery due to the client's refusal to provide a telephone number that could be transmitted to the deliverer, or non compliance with the fixed appointments between the deliverers and the clients, or even lack of communication of the digital code or code of the building’s door.

Moreover, if the client indicates a delivery address where it is impossible to deliver during working hours (9.00-12.00, 14.00-17.00 from Monday to Friday) or where the client is absent systematically during these hours, the costs of redelivery will be invoiced to the client. MCM Emballages cannot in any way be held liable for impossibilities of deliveries in these very cases and will invoice the new delivery to the client.


Closing down and annual leave:

MCM Emballagesclosesonly once inayear:between Christmasand New Year.During this period,shipmentscannot be made andorders placedduring thesedateswill not be processeduntil the returnfrom this period ofannual leave.

 

Purchase and on the spot withdrawal:

Itis possible for youtoaccess ourshowroom,purchase and withdraw the goods directlyon the spotat No. 12, rueForlen, Geispolsheim - 67118 - Alsace, FRANCE

Nevertheless, MCM Emballages is a Company and not a retail shop, we therefore kindly ask you before coming to agree on an appointment by telephone at: 

 


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